Work Experience
Results Manager
BDS Connected Solution, LLC. - Remote
November 2022 to Present
Primary Responsibilities:
- Work with the client to meet goals through internal operations, cross-functional coordination, and field management team.
- Create, organize, and assign various pieces of training to field representatives.
- Analyze and input data (Store lists, staff hours, compliance data reports, and scheduling field representatives).
- Ensure all field representative complete Best Buy Training Courses and POS Certification courses.
- Supply field representatives with the necessary equipment. Communicate program status to the client and account management.
- Supervise payroll sheets, approve payroll
- Safety Committee member since 6/24.
High-Risk Transaction Investigator
Intuit (hired through Infinity Consulting Solutions) - New
York, NY
June 2022 to November 2022
Primary Responsibilities:
• Verifies business ownership through various state and government websites
• Critical thinking and problem-solving skills.
• Collects, identifies, and investigates data and information to find the correct solution.
• Familiarity with US and Canadian identity documentation.
• Experience handling sensitive information.
• Familiarity with US and Canadian business and banking documentation.
Data Specialist/Integration
Imagine Learning - Provo, UT
May 2021 to May 2022
Primary Responsibilities:
• Lead, manage, and support the integration process for customers integrating with various
environments such as Microsoft Excel, Clever, SFTP, or others as required.
• Develop, test, and deploy integrations between applications and other various environments.
• Ensured a high level of customer satisfaction with the integration process.
• Work with internal groups such as Support, Development, and Product Marketing to provide feedback
on customer enhancement requests and issues.
• Assisted customers with end-to-end testing of customer integrations.
• Provide training/knowledge transfer to clients for technical and non-technical audiences.
• Troubleshoot technical issues as required and offer product support.
• Continue to develop/modify processes to follow best practices for efficiency, accuracy, and security.
Skills
- SQL
- Salesforce
- Zendesk
- Tableau
- Jira
- Certifications and Licenses
- Certification in Data Analytics
